Why you couldn’t send or receive Safaricom SMS
By NAIROBI NEWS REPORTER
Safaricom CEO Bob Collymore. PHOTO | DIANA NGILA
Safaricom has apologized to millions of its customers after “an issue” that has seen subscribers unable to send or receive SMS for the better of Friday.
The new director of corporate affairs Stephen Chege says the problem, which began at 5 a.m. in the morning is affecting subscribers intermittently.
“The technical hitch means that customers are experiencing delays when they send or receive SMS,” he said in a statement.
“In addition, some M-Pesa subscribers and agents may not receive SMS notifications of their transactions, even though all transactions made are successful and balances remain intact. We apologise for the inconvenience caused as a result of this incident and appreciate your understanding as we work to resolve the issue.”