DCI promises to clear backlog of unprocessed police clearance certificates
The Directorate of Criminal Investigations (DCI) has explained that the delay in processing police clearance certificates has been as a result of system updates.
The DCI has also said the office of the Principal Criminal Registrar (PCR) had set up measures to clear the backlog.
“The processing of Police Clearance Certificates at DCI Headquarters has been fully restored after a duration of system upgrade,” the DCI said in a statement.
During the period of delay, the PCR office opted for manual processing of the clearance certificates for urgent cases.
“We highly regret the delays experienced over the period, and assure our clients of enhanced and expeditious services,” the DCI said.
With the upgraded system applicants will no longer need to book fingerprinting dates on the e-citizen system.
Applicants will instead select their preferred fingerprinting centers based on the convenience and place they are in.
“To avoid instances of return to sender, applicants are reminded to ensure that the Identity Card (ID) card copies attached to the filled application forms are well duplicated, with attention to the thumb print impression,” DCI said.
For months now Kenyans have been raising concerns over the long time it takes to get a police clearance certificate, with some applicants have had to waiting for the documents for up to seven months.
Police clearance certificates are crucial for many who for instance need jobs and want to travel to some countries.