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Here’s how to avoid the long queues and register your Safaricom line

Safaricom subscribers who have not updated their sim card details within the next 8 days risk being disconnected after the company issued an 8 days’ deadline notice.

Whereas the telecommunication company has been urging Kenyans through messages to ensure that their lines are updated, it appears many users did not heed the advice, if the long queues that were on Friday witnessed outside Safaricom and shops of other telephone operators, including Airtel and Telkom.

The registration has been ongoing since January this year.

To verify your sim registration, one is required to click on or visit any Safaricom outlets countrywide. This is in line with Communication Authority guidelines.

To check sim registration details, one is also required to dial *106# and select option number one to check your registration status.

You will be required to submit the following documentation when updating your sim card registration: identification Document used during registration (Original) and your signature.

As a precondition of the registration, subscribers must submit to have their photographs taken, processed and retained. They must also provide a signature and disclose whether they have other lines registered to them, failure to which, their unregistered cards will be switched off.

How to register your Safaricom line 

  • Safaricom has also offered multiple channels for its customers to register their lines.
  • You can walk into any Safaricom Shop and register your line in person.
  • You can also use this online portal and this is probably the quickest way to confirm those details.
  • Safaricom also added a SIM Update feature on its mySafaricom app.
  • For minors, birth certificates of the children are needed to register SIM cards of underage children to protect them.

The USSD code *106#

The USSD code can be used by Safaricom customers (and other networks) to confirm their SIM details. If you have not submitted your information for verification, then the code will reveal that information to you.

However, if everything has been updated, you will be alerted and there is no need for you to worry.

At the lapse of the eight days the Communications Authority of Kenya (CA) will permanently disconnect numbers that are not updated.