Nairobi News

GeneralHustleMust ReadNewsWhat's Hot

Kenya Power issues token service disruption notice for prepaid system in June

Kenya Power customers won’t be able to buy tokens through the prepaid system on Sunday, June 2.

Kenyans will not be able to buy their tokens through the prepaid system on Sunday following an upgrade of the system.

This is according to Kenya Power in its notice to the public.

In a notice issued on Monday, May 27, the company read, “The prepaid token vending system will be unavailable from 10 pm on Sunday, June 2 to 10 pm on Monday, June 3, to enable us to upgrade our systems for improved service delivery.”

According to the company, during the system upgrade period, customers will not be able to purchase electricity tokens from all vending points including Kenya Power offices, M-PESA Paybill number 888880, Airtel Money and banking channels.

“We therefore advise our prepaid customers to purchase sufficient tokens in advance to avoid any inconvenience,” it added.

The upgrade is part of the process the company has been undertaking to improve its service delivery to customers.

In February, the prepaid system experienced a disruption which led to customers expressing difficulties in accessing their tokens, an issue that the company confirmed had been resolved a day later.

“Following a recent system disruption that caused delays in the processing and delivery of prepaid tokens, we are pleased to inform our customers that the issue was resolved on Monday. Customers can now conveniently purchase their tokens through M-Pesa paybill number 888880,” the message read.

However, President William Ruto recently ordered Kenya Power not to disconnect households that have been illegally connected to the national grid, and instead to provide them with meters that will help them pay taxes.

The move also comes as illegal connections and power theft continue to pose a major challenge to the company, with slums being some of the areas where illegal connections have been reported by the company.

In a related development, the contract for the last mile connection is expected to be signed at State House, which will ensure that the remaining part of the country yet to be connected to the national grid is connected.

Earlier this year, President Ruto said his government had set aside Sh49 billion that will revive the last mile connectivity.

Last mile connectivity was part of the mega plans of outgoing President Uhuru Kenyatta’s last regime, which aimed to light up every home.

Read more