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Kenya Power warns customers over fake token scratch cards

Kenya Power Company has warned its customers against buying pre-paid tokens scratch cards that are being sold by fraudsters.

In a paid advertisement in the dailies, the electricity distributor stated that pre-paid metres customers should only buy tokens from approved points of sale.

“We would like to inform, our customers that pre-paid tokens are generated at the point of sale and we don’t issue tokens in the form of scratch cards,” read the company’s statement in part.

The company has further directed that customers report the fraudulent sales to the nearest Kenya power office or police stations.

Pre-paid meters were introduced in 2009 to great fanfare. The electricity distribution firm said the gadgets would eliminate the risk of non-payment as customers would pay before consuming electricity.

Three years after the introduction, their installation appeared to show promise with unpaid bills dropping from Sh10 billion in 2010 to Sh8 billion in 2012.

However in 2013, the unpaid bills rose to Sh9 million and again to Sh14 million by June 2014.

The increased unpaid bills were attributed to the challenges with the pre-paid metering system.