Nairobi News


Little Cab apologises for technology failure that left thousands of users stranded

By HILARY KIMUYU October 12th, 2017 1 min read

Ride-hailing company, Little Cab, has apologised to its customer for the outage experienced on Wednesday as a result of what it termed as a high demand.

And to make up for it, the company will offer an exclusive Sh100 off to its loyal users on Sunday October 15, with the code SMILE100.

In an email sent by the CEO of Craft Silicon, Kamal Budhabhatti, explained and apologised for Wednesday evening’s mishap.

“Yesterday (Wednesday) like any other day, was an important day for us. And we really wanted it to be a great day for you as usual. But towards the end of the day, we knew that we messed up your ride experience which was less than pleasant,” Budhabhatti’s statement read in part.


“As we know, sometimes technology makes you go Kukus. And that is exactly what happened yesterday at around 1700 hours we started getting over 40,000 ride requests creating cracks on our platform, which took us a bit of a time to fill it.”

The company however gave an assurance its customers that it has taken appropriate steps to ensure that they do not experience such inconveniences again.

“I take up this as an opportunity to improve and ensure premium experience that we have promised to every Kenyan,” said Mr Budhabhatti.