Meet Ethiopian Airlines hostess who returned Sh1m to passenger
An international airline has publicly congratulated one of its employees who safely returned Sh1 million that had been misplaced by one of its passengers.
Alongside the hashtag #proudofyou, Ethiopian Airlines reported on its official Facebook page on Wednesday, that Cabin Crew Roza Shiferaw had safely returned a misplaced envelope containing $10,000 (Sh 1 million) to its owner.
The airline added in the same statement that Shiferaw’s actions were a “living testament of our commitment to the highest standards of ethics and integrity”.
The management neither explained in detail how and where the money was recovered nor did they identify the original owner.
All said, this message – which was perhaps intended to improve the profile of the airline – attracted lots of congratulatory message from a section of its half a million followers on Facebook.
Kiram Tadesse said: “This reminds me the same incident I had with my ET flight last November as we landed at Fiumicino Airport in Rome I left my wallet inside the plane and headed to the terminal but it took only few minutes to see a member of the cabin crew running towards me with my wallet. I had many things inside that wallet!! What did I do?!! I only paid a warm Ethiopian gratitude to that beautiful woman. And, Miss, thank you again!!”
Stephen Gikuru added: “I think Ethiopian airline aka company should embarrass her (read Shiferaw) with gifts and promotions since she gave the company a plus in honesty and integrity. Not an Ethiopian but I love you people.”
Rashida Yakubu however challenged the airline to do more in terms of hospitality and customer care, saying: “Then you will also have to trace our baggage for us. After paying $400 for excess bag. One arrive and can not find the bag.. Today is exactly 10 days. And your workers in Ghana Dnt have any information on the bag. This is what I call incompetence.”
Ethiopian Airlines is ranked by several international airline sites as the fourth largest airline in Africa, by virtue of passengers transported, behind Egypt Air, South African Air and Royal Air. Kenya Airways is ranked seventh among the 32 airlines listed.