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More charges introduced for eCitizen services


Kenyans seeking government services on eCitizen will now be required to pay a nominal administrative fee per transaction.

In a gazette notice, Treasury and Economic Planning Cabinet Secretary Njuguna Ndung’u announced the introduction of access fees for government services on the eCitizen platform.

CS Ndung’u said that the changes that take effect immediately on the Digital Payments Platform are integrated with all available electronic payment platforms in Kenya.

This includes mobile money, electronic bank payments, real-time gross settlements (RTGS), wallets, debit or credit cards and other payment channels.

“The platform shall be a framework through which citizens and all persons will be able to access and pay for Government services. The pro-rated charges will be applicable on all services unless otherwise waived by the Cabinet Secretary for the National Treasury and Economic Planning. The charges take effect immediately,” the CS stated.

The services and charges are as follows;

Below Sh199 will be charged at Sh5

Between Sh200 – Sh299 at Sh10

Between Sh300 – Sh499 at Sh15

Between Sh500 – Sh699 at Sh20

Between Sh700 – Sh999 at Sh25

Over Sh1000 – Sh50

Any dollar amount at I US dollar (Sh156 in current exchange rates)

The pro-rated charges will apply to all services unless otherwise waived by the CS.

The eCitizen platform shall be the framework through which citizens and all persons will be able to access and pay for government services.

Ndung’u further noted that Kenya developed the eCitizen.go.ke Digital Payments Platform pursuant to Article 201 (a) and Article 6 (3) of the Constitution.

He said it provides for the principle of openness and accountability of public finances, and, the obligation to deliver the widest possible access to government services respectively; and as further guided by the Public Finance Management Act.

This comes against the backdrop of the government’s directive for all government departments to comply and raise awareness on the migration of all government services to the platform by December 31, 2023.

Cabinet Secretary Mercy Wanjau in early December called on all Cabinet Secretaries to ensure that the public is well informed about the 16 000 services expected to be on the eCitizen online platform as they prioritise meeting the deadline.