Nakumatt sets up call centre
Retailer Nakumatt Holdings has established operating a 24-hour contact centre.
The Nakumatt Contact Centre was set up in conjunction with ISON BPO, a local business process outsourcing agency, to provide a one-stop customer relationship management.
Regional operations director Thiagarajan Ramamurthy said Nakumatt had invested more than Sh86 million in strategic projects geared at guaranteeing globally accepted customer interface.
“In the retail sector, customer interaction moments remain the bedrock of success and at Nakumatt, we have been reviewing, improving and adopting various customer service delivery options to meet and exceed our customer expectations,” Ramamurthy said.
Nakumatt customers can now make product queries, complaints and compliments.
It will provide online sales support once the Nakumatt Online Shop is unveiled in the near future.
“In the coming days, we’ll also be unveiling a fully-fledged online retail store in association with a secure courier company for a select range of products,” he confirmed.