Nairobi News


NHIF responds to reports of system downtime

By Nyaboga Kiage September 19th, 2022 1 min read

The National Hospital Insurance Fund (NHIF) has dismissed reports its database has been tampered with.

It stressed, in a statement, that no breach was recorded in its systems.

“NHIF would like to appeal to the public to disregard the misleading post. We would like to categorically assure Kenyans that the database is intact and has not been tampered with in any way,” the statement seen by Nairobi News read in part.

The clarification comes amid suggestions clients were experiencing challenges making online payments.

NHIF also assured Kenyans they can still access medical services from selected outpatient facilities.

“Members can interrogate the database and check the history of their contributions through the available self-care platforms: *155#, ‘My NHIF App’, SMS and www(dot)NHIF(dot)or(dot)ke,” the state agency wrote.

It also asked Kenyans not to seize making payments as their services were ongoing and being provided to them.

A week ago, a number of Kenyans were turned away from medical facilities over reported system failure.

In its explanation, NHIF said that its system failed due to a power outage at its national headquarters located at Upper Hill in Nairobi County.

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