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Safaricom and Nairobi City County partner to develop ‘My Nairobi App’

Safaricom and Nairobi City County have partnered in a deal where the telco will develop and support the My Nairobi App as part of the My Nairobi hub initiative that seeks to provide digital services and enhance citizen engagement.

My Nairobi hub will see Safaricom support the county to design digital channels, integrate county backend services, and develop a payment gateway and infrastructure to ensure high availability of services.

Safaricom will also provide the county with calling and data solutions including a “closed user group” that provides discounted rates for calls between employees.

Other solutions to be provided include revenue collection, parking management solutions, and green credits through Digifarm.

Nairobi County Governor, Sakaja Johnson said on Thursday that My Nairobi Hub will enable them to offer better services to the people of Nairobi.

“It offers a one-stop shop for Nairobi County residents and visitors to access services with multiple functionalities including making payments,” said Mr Sakaja.

The partnership will also see the county benefit from solutions to provide healthcare to low-income residents and better integration with its other partners such as Kenya Medical Supplies Authority.

Other solutions in the partnerships include smart water systems under the smart city initiative, WiFi hotspots in low-income settlements and around bus stops, an Integrated Traffic and Parking Management Solution and a Disaster Recovery Site for the county.

Safaricom CEO Peter Ndegwa said that digitisation and technology have great potential to transform county Services providing citizens with increased convenience and local governments with more efficient operations and increased revenue collection.

The partnership will run over the next two years with Safaricom providing the My Nairobi Hub and other digital solutions as a value add to the county, at no cost.

It will also be available through other digital channels including on the M-pesa Super App, a website, and through a USSD shortcode for feature-phone users.

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