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Safaricom apologises after network outage hit Nairobi

Mobile service provider Safaricom experienced a major network outage in parts of Nairobi on Wednesday morning.

Thousands of Safaricom subscribers were unable to make calls, use Short Message Service (SMS) and mobile data for hours.

The company’s Corporate Affairs Director Mr Nzioka Waita said the outage affected Karen, Langata, Westlands, Kinoo and parts of the Central Business District.

He said the network outage started from about 4.25am Wednesday morning.

In a statement to newsrooms, Mr Waita said the outage affected 2G, 3G and WiMax services in Nairobi.

“As a result of the outage, some customers have been unable to make or receive calls, use SMS, mobile data or reach our Contact Centre for assistance,” said Mr Waita.

“Safaricom engineers and technicians are busy addressing the problem, with a view to restoring all affected services within the shortest possible time, we sincerely apologise for any inconvenience caused by this outage,” he added.