Nairobi News


Safaricom foils hack attempt to access company systems

Safaricom says it has foiled an elaborate cyber-crime fraud attempt to hack into its company systems.

Safaricom’s Risk Management unit detected the intrusion and immediately escalated the incident to the security agencies.

“Safaricom maintains a state-of-the-art information security system which easily triggers an alarm if a breach is detected. This matter is being treated with the seriousness it deserves with the suspects due to be arraigned in court.


“I wish to assure our customers that all their data are safe and we have no evidence of any money being removed from the system,” said Bob Collymore, CEO, Safaricom.

One customer lost Sh266,000 through an unauthorised SIM Swap, however, proactive action saw them refunded immediately after the incident.

Due to the sensitivity of the matter, Mr. Collymore said that further details will be availed at a later date to avoid jeopardizing the ongoing investigations by the law enforcement agencies.


Safaricom routinely implements preventative and detective controls around its information security on all its platforms.

The firm holds the globally acclaimed ISO 27001 Information Security Management System certification that confirms adherence and implementation of appropriate processes and controls relating to mobile data, mobile money services, cloud services, billing and customer support services.

Safaricom also says it complies with laws regarding protection of customers’ privacy and consumer data in line with Article 31 of the Constitution of Kenya and the Kenya Information and Communications Act.