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Safaricom’s Fuliza facility suffers downtime

Safaricom on March 8, 2023, confirmed a hitch in processing transactions of its cash overdraft services Fuliza.

This followed inquiries and complaints by users who were unable to access the service.

The fault was initially reported at about 3 pm and had not been corrected by the time this story was uploaded.

The giant Telco, in replies to the inquiries, acknowledged the Fuliza M-service was disrupted due to a system glitch.

The outage affected customers who attempted to use the service to pay bills, buy goods, or send money.

Customers who attempted to use the service received an error message, with some complaining about their limit reductions and others completely unable to access the service.

Safaricom, on the other hand, assured customers that it is working hard to restore normal services as soon as possible.

Other M-pesa services, such as normal calls, data, SMS, and money transfers, according to Safaricom, were not affected by the service disruption and remained available to customers.

Fuliza overdraft facility was launched on January 5, 2019, in partnership with the Commercial Bank of Africa (now merged into NCBA) and KCB Group.

The small credit facility has emerged as a leading mobile loan, disbursing Sh1.5 billion daily to thousands of clients.

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