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Ugandans express hope as Kenya’s Sylvia Mulinge takes over as CEO of MTN

October 3, 2022, marked the first day for Kenya’s Sylvia Mulinge in taking over as the Chief Executive Officer of MTN Uganda, the largest telecommunication network in Uganda with over 11.2 million subscribers.

They hold about 55% of the market share.

Ms Mulinge’s meteoric rise comes after she exited as the former Chief Customer Business Officer at Safaricom, Kenya’s largest telecommunication network. She had worked with the company for 16 years.

“A big Y’ello welcome to our new CEO @Sylmulinge. She joins MTN Uganda to support the accelerated execution of our Ambition 2025 strategy. #MeetMTNUgCEO #WhatAreWeDoingToday,” MTN Uganda’s verified Twitter account posted.

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Taking to her social media, Ms Mulinge said she’d had a great first day and enjoyed the warmth of Uganda. She added that she already felt at home.

“A ‘One day’ dream has finally become ‘Day One’. Thank you for the warm welcome, really happy to be here,” added Ms Mulinge.

As she celebrated her new appointment, Ugandans expressed hope that some things would change at MTN as can be seen below:

“I hope this comes with a change in:
1. Reduced cost of transactions to those doing (Mobile banking)
2. Modification of direct deposits for mobile agencies so that if a client is sending money outside a certain range, it should be automatically rejected,” wrote Ainomugisha Lonard.

“Hopefully, the first order of business is to make this data thing better. Cases of data bundles running out as fast as they are loaded must stop. Generally, reaching the standards of Safaricom is a good start.” said Ssekandi Sseguja Ronald.

Many expressed similar sentiments as above as thousands more congratulated her for her appointment and achievements.

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Ms Mulinge’s appointment came on the heels of Kenyans expressing hopes that she would have been appointed the Chief Executive Officer of Safaricom on the heels of the death of Bob Collymore.

Many Kenyans called for her appointment but in the end, Peter Ndegwa took up the position on April 1, 2020. She now heads Safaricom’s rival.

“Sylvia is a purpose-led and impact-driven business leader. She lived the Safaricom purpose of transforming the lives of our customers using technology as an enabler of positive change,” Mr Ndegwa praised Ms Mulinge after announcing her exit.

Kenyans also flooded her comment section, congratulating her for her success and praying that she succeeds in showing the Kenyan spirit and grit in Uganda.

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