Nairobi News


What’s the fate of our loyalty points? Nakumatt customers ask

Nakumatt supermarket’s loyal customers are worried about their accrued loyalty points.

This in the wake of the news that the troubled retail outlet on Wednesday closed down two more branches.

Nakumatt has an ongoing closure of non-performing outlets across the country and the latest branches are Bamburi in Mombasa and the Lunga Lunga outlet in Nairobi’s Industrial Area.

The retail chain has in the past two months closed three branches; Thika Road Mall along Thika Road, NextGen on Mombasa Road and Westgate in Westlands, Nairobi.

The retailer was last week momentarily forced out of the Junction Mall and only resumed operations after the court’s intervention after a major restocking operation.


Kenyans online have been enquiring about the supermarket’s loyalty programme that saw many of them accrue thousands for shopping at different outlets.

Nakumatt holdings spokesperson Alfred Ng’ang’a has however informed customers that the loyalty programme is still under suspension.

“We will update on the ongoing closure of non-performing outlets and on the update we will provide direction on the loyalty points,” he said.

Nakumatt earlier in the year announced that it had temporarily suspended the programme and since the news of closure, customers are worried.

The last update on the redeeming of points before it was suspended informed customers that each point earned was worth Sh1.2.

Shoppers were earning one point for every Sh100 spent at the outlet.

In May, messages suggesting that the programme was being suspended circulated online but the retailer remained mum on the issue.