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Why all Safaricom shops in Nairobi County will remain closed

Safaricom, the leading mobile service provider in Kenya, has temporarily closed all its shops within Nairobi County to facilitate essential internal processes.

In a statement released by the company, Safaricom stated that the closures are necessary to carry out these internal activities effectively.

The sole exception to this closure will be the Safaricom shop at Jomo Kenyatta International Airport (JKIA).

Customers will have to use alternative channels such as the AI-powered virtual assistant, Zuri.

Adding that “Normal services will resume on Saturday, October 7, 2023. For further assistance, ask Zuri, call customer care, or visit your nearest Safaricom dealer,” it said in a statement.

Safaricom shops provide a wide range of services, including customer care support, SIM replacements, SIM swaps, bill payments, line registration, as well as the sale of phones, accessories, and data provision.

Also read: Safaricom responds to MPESA messages with RIP prefix

In a related development, Safaricom PLC recently announced the appointment of Linda Mesa Wambani as the acting Company Secretary, effective from October 1, 2023. This appointment follows the departure of the former secretary, Kathryne Maundu, who served in the role for seven years.

Adil Khawaja, the Chairperson of Safaricom’s Board, issued a statement confirming Wambani’s appointment, subject to regulatory approval.

He praised Wambani’s qualifications and extensive legal experience, highlighting her 19 years as a qualified advocate.

Linda Mesa Wambani currently serves as a Senior Legal Counsel at Safaricom PLC, where she provides legal and corporate governance support to the company, the M-PESA Foundation, and Safaricom’s investment entities in Ethiopia.

Her professional background includes work as a commercial and litigation lawyer at Dentons Hamilton Harrison and Mathews.

Wambani holds the title of a certified public secretary and earned her Bachelor of Laws Degree from the University of Nairobi.

Her academic achievements also include a Master of Business Administration in strategic management from the United States International University (USIU) and a Master of Laws degree in commercial law from the University of Nairobi.

Safaricom PLC expressed confidence in Linda Mesa Wambani’s ability to excel in her new role and contribute to the company’s continued growth and success.

Also read: Bamboo: I was broke when I sued Safaricom for copyright for my songs