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NTSA to shut down TIMS portal and migrate to e-Citizen from January 1

The National Transport and Safety Authority (NTSA) has announced a temporary closure of the Transport Integrated Management System (TIMS) portal.

The closure will take effect from midnight on Friday, December 29, 2023, until midnight on Monday,  January 1, 2024.

During this period, all transactions on NTSA services will be restricted. This move is part of the NTSA’s plan to integrate all its online services onto the e-Citizen platform.

In preparation for this transition, the NTSA has called on all motorists to verify their e-Citizen credentials. This is a critical step as from Tuesday, January 2, 2024, only e-Citizen credentials – the username and password – will be used to access NTSA services.

“All customers with pending transactions on the TIMS platform are therefore urged to complete their applications by Friday, December 15, 2023, to avoid any inconvenience,” NTSA Director-General George Njao said in a statement.

Also read: VFS Global to launch UK citizenship application centre in Kenya in 2024

The integration of NTSA’s online services into the e-Citizen platform is a significant step towards centralising the delivery of public services. By consolidating these services on one platform, the NTSA aims to streamline access, improve efficiency, and enhance the user experience for all motorists.

Motorists are therefore advised to ensure their e-Citizen credentials are up to date and to be prepared for temporary service disruptions during the transition period.

“To facilitate a smooth transition, the Authority is requiring all NTSA customers, including motor vehicle owners, financial institutions, insurance companies, car/motorbike dealers, corporates/businesses, embassies, missions, ministries, departments and agencies (MDAs), among others, to validate their e-Citizen accounts,” he added.

On account validation, the NTSA noted that those mandated to transact on behalf of organisations should log into their e-Citizen accounts and add the specific organisation using the KRA PIN numbers.

“This is a critical exercise to ensure access to all NTSA services within the platform,” the authority added.