Ask ERC, Kenya Power tells angry customers shocked by fewer tokens
Kenya Power on Wednesday went live with the new tariff after five hours of unavailable prepaid services to effect the new charges.
Kenyans were hopeful that the removal of fixed charges for all consumers would reduce the electricity bills.
Those using the prepaid service, commonly referred to as tokens, bought their units on Wednesday morning after services resumed.
The customers were however receiving lesser units for the same amount of money.
In the new tariff, the fixed charge of Sh150 was exempted but the price per unit increased.
For 10 to 10 kw, the price per unit increased from Sh2.50 to Sh12.00 and for 10kw to 50 kw the price increased from Sh2.50 to Sh15.80.
Enquiries on Kenya Power’s page were met with a standard response directing consumers to the Energy Regulatory Commission (ERC) for explanation on the new tariff.
Just bought 1000/= token got 45.1 units, initially I used to get 63units, was there a reduction seriously or it was an increase
— Duncan Gitonga (@duncan_gitonga) August 1, 2018
Hello. For tariff charges, levies and taxes queries kindly contact ERC(Energy Regulatory Commission) on 020 2847000 or twitter handle @energy_ke. ^MK.
— Kenya Power (@KenyaPower_Care) August 1, 2018
@KenyaPower_Care Compare and contrast
KPLC Token Mtr No. 22119611568
Token: 3527 3442 9529 7464 5644
Date:2018-7-2 5:4:49
Units kWh:63.6
Amount Ksh 1,000
&
KPLC Token Mtr No. 22119611568
Token: 0285 6935 8674 7212 1608
Date:2018-8-1 15:49:20
Units kWh:45.1
Amount Ksh 1,000— Henry Nzimolo (@HNzimolo) August 1, 2018
@KPLC7News you need to be check on your charges on 11 last month I bought 1000 token received 63.5 to day same 1000 got 45units how?
— doreen kendi (@dorkendi) August 1, 2018
The new Kenya power rates issa scam @MboyaApollo said we #SwitchOffKPLC
KPLC Token
Units kWh:45.1
Amount Ksh 1,000— Futurist (@Edumurrey) August 1, 2018
Hawa watu ni wezi pic.twitter.com/oFYhMx98E1
— Soto K Gilbert (@_SotoKGilbert) August 1, 2018