Travellers lament as SGR mobile booking service goes down
The launch of mobile booking service for the new train came as a relief to many but little did they know that the number given would be constantly busy.
Nairobians have taken to Twitter to lament how the service is unavailable as the booking number is constantly busy and for the few whose calls went through they were turned down and told the system is down.
Kenya Railways is running the new train system in collaboration with the China Roads and Bridge Corporation and the two firms last week unveiled a mobile service for booking train.
Kenya Railways managing director Atanas Maina confirmed to Nairobi News that there was a technical issue on Monday and Tuesday.
CUSTOMER SERVICE
“Thank you for bringing it to my attention that it is still not working as I will enquire immediately and ensure that it is up and running,” said Mr Maina.
The firms shared the number 0709388888 as the one to be used to reach the customer service and make a booking, the clients were to get a text message detailing their ticket information then only print out the ticket on arrival at the station on the date of travel.
This was great relief to travelers as in the past they would be required to go to the Nairobi Syokimau terminus three days before travel and make a booking.
The mobile booking has now failed many Nairobians who took to Twitter to share their disappointment.
Someone is dosconnecting the line.. I have tried calling several times but Not going through. Any space from Mbsa to NRB on Mon 26/6/2017?
— Daniel (@ArapSmith) June 24, 2017
The service is still not available
— @Stellamaris (@stellamarismega) June 27, 2017
Lines are busy the whole day, it took me 2hrs drive from Msa town to Station only to be told its full for the next 3 days……#disappointed
— Abu ahmad (@Bafagih77) June 26, 2017
The mobile number is constantly busy…kindly advise on the alternatives
— Dija Abdul (@DijaAbdul) June 25, 2017
DOESN’T WORK!!!?
— Abu Jibran Jamal (@swabu_jnr) June 24, 2017